Refund Policy

WE LOVE YOU AND WANT YOU TO BE COMPLETELY SATISFIED.

Email us at returns@metalmory.com with any issues within the first 7 days and provide us with pictures if there is something wrong with your product.

If you do not email us prior to returning or shipping the item(s) to our warehouse, we will have to refuse the returned package and it will then have to be shipped back to the customer at their expense.

CANCELLATIONS/ORDER CHANGES

Need to cancel or change your order? Cancellations or changes are only accepted within 24 HOURS after your order was placed.

Due to the type of volume that we do, we are unable to make acceptions that may disrupt our production operations.

REFUNDS/RETURNS

If your item is damaged/defected, you have 7 calendar days from the date you received it to report this to us and we will happily refund or exchange it for you.

We own up to providing you with quality & affordability.

Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.

Due to inspection, cleaning, and repackaging; a 15% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original order. Meaning that you will be refunded 85% of your order total.

Orders that are being exchanged or items being returned/exchanged due to manufacturers defect/shipping damage will not incur this restocking fee.

NOT ACCEPTED

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

Returned by Customer - It is best that you contact us before returning any products. We do not refund orders for buyer’s remorse.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

RETURN INSTRUCTIONS:

Email returns@metalmory.com FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order #.

Our customer service representative will assist you in getting a return label to return your shipment to our factory headquarters.

Please keep a copy of your receipt with your return tracking number and immediately send it to returns@metalmory.com with your order #.

Your order will be refunded once tracking states DELIVERED

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Products must be returned with its original packaging, tags, and invoice. Otherwise, a refund will not be issued.

SHIPPING FEES

Customers are responsible for all shipping charges except for items that are damaged.
Shipping fees, taxes, and handling charges are Non-Refundable.

If you have any questions, please email us at returns@metalmory.com